Robin Blandford [ ByteSurgery.com ]

12/05/09 Getting Technical With Your Customers

DUBLIN, IRELAND - The best example of ‘CEO’ blogging? Virgin Group. Although it’s the Chairman, not the CEO. Richard Branson’s blog is a tremendous example of how to keep in constant contact with you customers.

A lot of people are asking me at the moment about how safe it is to fly when swine flu appears to be spreading. So, to get the authoritative word on the possibility of catching swine flu on planes, I asked the experts at Virgin America about air quality and here’s their response: read on

Richard’s response (you need to read it!) is a highly technical response to his customers. A blog (with open comments) was the absolute best place to publish this. Fantastic!

-Robin.

(Image Credit: Balscadden Howth at Lunchtime today. Very windy with a big easterly swell. By Author.)

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